Customer Reviews For USA Express International

By Faz on 22/01/2018

Excellent fast service, was a little bit confused with label instructions but got a lot of help from their online support. Package collected on a Tuesday and arrived on Sunday

By Michael Evert on 16/01/2018

Site needs an overhaul but the service ultimately delivers (pardon the pun).

By Citywoman on 08/01/2018

Parcel delivered;excellent shipping rate. Steps missing from website info. ALL questions need answers in a timely manner as promised. The process is confusing. A page with steps clearly laid out & notated paperwork shots would make it clearer. I was floundering on day 1, resorting to upper-case shouting into deep space. Needed a clear guide to a system actually quite simple (but not if you haven't used it before. eg. The label specified DHL, yet I was told to drop it off at FedEx.) Huge delay in answering questions. Dropped off the package, then a Fedex pickup guy arrived. System sorted and tracking, things then went smoothly. Then I read the package had been ‘delivered and signed for’ by someone anonymous ie. the package had just cleared its first stage at the depot handling it near LAX. Needed explanation. Now that I understand it – great process. Advice? parcelmonkey.com, get a technical writer. Thanks for getting the parcel to where it was heading and at a competitive rate

By Barbara J Bland on 06/01/2018

Got the package to it's destination - it just took longer than estimated (possibly due to Christmas shipping delays?).

By Elaine Brown on 03/01/2018

the service was faster than I had expected for an international shipment. The thing I wasn't happy about was the duty/taxes that the receiver had to pay in order to receive their Christmas gift. If I would have been aware of these fees up front, it wouldn't have been so bad.