Customer Reviews For UPS® Ground Saver
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By Angie Nguyen on 20/11/2024
It was so easy ordering online and dropping off at ups. Delivery was on time as promised and package was in tact. Will definitely use this service again for bulky and heavy shipments.
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Bait and Switch
By Glenda Aviles-Hague on 19/11/2024
They quoted a price... dropped off at UPS- measurements- weight confirmed and now almost 1mo later- charge an additional $5+.. Not using again
Parcel Monkey replied on 27/11/2024
Thank you for your review, Glenda, and I’m sorry to hear about the unexpected additional charge.
Please note that these charges are forwarded to us by the courier, and we are required to pass them on to the customer. We are currently checking this with the courier to understand the situation better, and we’ll get back to you once we have clarification.
We truly appreciate your patience in the meantime.
Best regards,
The Parcel Monkey Team -
UPS the best
By Barton J. Hanson on 15/11/2024
I have always preferred to use UPS over fedex.
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Great service with occasional misdeliveries
By Michael Fick on 15/11/2024
UPS is generally excellent, but too often delivers packages to wrong addresses.
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PHOTO ID VERIFICATION HUGE PAIN
By Elaine J on 14/11/2024
Terrible. UPS now requires you send live photo of your id and your face to confirm identity. Program is difficult (impossible) to work with. Trying to cancel UPS and do business with USPS instead because they just take your money instead of wasting your tie.
Parcel Monkey replied on 27/11/2024
Thank you for sharing your feedback, Elaine, and I’m truly sorry for the frustration you’ve experienced.
We understand how inconvenient it can be to deal with these additional identity verification steps, and we apologize for any difficulties with the process. Unfortunately, these procedures are required by the courier for security purposes, but we’ll make sure to share your comments with them.
If you need assistance with your cancellation or have any other concerns, please feel free to reach out. We're here to help!
Best regards,
The Parcel Monkey Team