Customer Reviews For UPS® Ground Saver
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Too many unknowns...
By M on 28/10/2024
This company has consistently estimated shipments incorrectly. It is very disconcerting to receive an email following completion of shipment that informs me of additional charges. I take great lengths to make sure my packages are measured and wade correctly. I should not be penalized because I did not measure according to their scales. I have essentially lost trust in this third-party shipper because of fickle rate estimates.
Parcel Monkey replied on 27/11/2024
Thank you for your feedback, and I’m truly sorry to hear about the issues you've encountered with inaccurate shipment estimates.
We completely understand your frustration, especially after taking the time to measure and weigh your packages carefully. Please note that discrepancies can sometimes occur when the measurements provided don’t align with the courier’s standards or scales, which can lead to additional charges. We aim to provide accurate estimates, but we also recommend double-checking measurements to avoid surprises.
We value your trust, and we’re sorry to have let you down. If there's anything we can do to help resolve this, please don’t hesitate to reach out.
Best regards,
The Parcel Monkey Team -
By G W. Howell on 25/10/2024
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By Thiago N. on 25/10/2024
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By N/A on 24/10/2024
Thanks a lot.
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By JPNA RESOURCES LLC on 22/10/2024