Customer Reviews For UPS® Ground
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UPS® Ground
4.8 2964125/04/2024 Debra WardellUnexplained rip off
By Debra Wardell on 25/04/2024
I have used and even recommended your service since I have been using it since I lived in the UK years ago! This time however I shipped a package to the same person I always ship to only there was only 1 quilt not 2 and received an additional charge of double what I paid stating something was off??? But didn't tell me what was off? When I sent an email to enquire I got no reply. The irritating bit was your verbiage said that the price you've NOW charged is what I would of paid if my numbers were correct which can't be true, as I said I always ship two quilts for 16 dollars and change, this was 1 quilt for 13 dollars and change!
Parcel Monkey replied on 30/04/2024
Thank you for your continued support and for taking the time to share your recent experience with us, Debra. We sincerely apologize for any inconvenience caused by the discrepancy in your recent shipment. Your feedback is important to us, and we're sorry for any frustration caused by the additional charge and lack of clarity in communication. We strive to provide excellent service to all our customers, and we'll be reviewing your case to ensure improvements are made. We appreciate your loyalty and the trust you've placed in our service over the years.
Warm regards,
The Parcel Monkey Team -
UPS® Ground
4.8 2964524/04/2024 Verified Customer
By Verified Customer on 24/04/2024
Excellent! Very prompt!
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UPS® Ground
4.8 2964524/04/2024 Landshark LLC
Appreciation Day.
By Landshark LLC on 24/04/2024
I was referred your service from a PayPal agent because I was trying to have a vendor who sold me a defective item pay for return shipping and they declined. I had never heard of parcelmonkey.com before. It would of cost 3 times as much to ship without your service. Thank you and welcome into my parcel shipping family. A+
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UPS® Ground
4.8 2964524/04/2024 Paula W Williams
By Paula W Williams on 24/04/2024
Very impressed with the simplicity of the app.
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UPS® Ground
4.8 2964523/04/2024 Angie Hernandez
Amazing service!!
By Angie Hernandez on 23/04/2024
Literally so quick and amazing service!! my package came secured safely!