Customer Reviews For UPS Worldwide Expedited®
-
UPS Worldwide Expedited®
4.8 3495507/05/2024 NATALIE TAYLORBy NATALIE TAYLOR on 07/05/2024
Good job
-
UPS Worldwide Expedited®
4.8 3495506/05/2024 A Grandma from USA
Great international delivery service
By A Grandma from USA on 06/05/2024
The package arrived several days before the estimated date! It's always expensive sending packages to New Zealand. I think the fact that the package arrives early and in good shape helps to ease that pain, lol
-
UPS Worldwide Expedited®
4.8 3495105/05/2024 K. Leers
UPS betrays their customers - beware of that fraud company
By K. Leers on 05/05/2024
UPS betrays customers with international shipping!!! They first want more money from the recipient for "custom taxes" - but she is working at the german custom and told them, that the value of the parcel was less than 25 $, declared as a gift, what is ALWAYS taxfree.
After that UPS sent an invoice to Parcel Monkey, claiming the measures were wrong so they want about 60% extra fees. When I delivered my parcels to the UPS store, they checked weight and size. The invoice said not how far the weight or the size was too much. PM charged my card without questios. This happened twice, I've sent 2 parcels in 1 week - only one was delivered yet. One is lingering in Germany since 1 month without explanation. German custom don’t hold something back for shipping cost reasons, so UPS keep it, although PM collected the extra charge.
Last year I sent a parcel to my son, who was charged for customtaxes, but never got proof that UPS has payed them. No matter how cheap they are: stay away from UPSParcel Monkey replied on 06/05/2024
Dear K. Leers,
Thank you for taking the time to share your recent experience with us. We deeply regret the challenges you've encountered with your international shipments, and we sincerely apologize for any frustration or inconvenience caused.
Your feedback is incredibly valuable to us, and we want to assure you that this is not reflective of the high standards we strive to maintain. We understand the importance of transparent and reliable service, and we are committed to addressing your concerns promptly.
Please know that we are actively investigating the issues you've raised, including the discrepancies in customs charges and the alleged errors in package measurements. We are working diligently to provide you with a comprehensive update as soon as possible.
Once again, we apologize for the inconvenience you've experienced, and we appreciate your patience and understanding as we work to resolve this matter.
Warm regards,
The Parcel Monkey Team -
UPS Worldwide Expedited®
4.8 3495502/05/2024 IMS
By IMS on 02/05/2024
Very Good!
-
UPS Worldwide Expedited®
4.8 3495301/05/2024 CB
Overall, Disappointed
By CB on 01/05/2024
I was very disappointed that I was quoted one price, but when I went to pay it had increased by 1/2 again as much. In addition, I was promised a delivery date, but the product wasn't delivered until almost 10 days later.
I understand the parcel was handed off to UPS, but some sort of communication from Parcel Monkey (particularly considering how much I paid for the shipment) would have been nice.